Return for REFUND:
Please note that we only accept refunds for UNOPENED Subscription Boxes which has the seal FULLY intact. If the seal is broken in any way or an obvious effort has been made to open the box, we are not able to issue a refund on this occasion but instead will be happy to replace any damaged items after picture evidence has been provided via email. To do so, please contact us at [email protected]
We have a strict NO REFUND policy on payments which have already been taken (Initial payment or recurring payment), If you would like to receive a refund, you will need to return the box to us as mentioned above.
The same NO REFUND policy applies to 3, 6 and 12 month subscription options. As you are paying for several month in advanced, you are automatically receiving a discount which we have applied on the 3, 6 and 12 month options. We are NOT able to issue refunds on future boxes unless all of these have been returned to us unopened as stated above.
As to when a coupon code has been used to receive a GIFT when subscribing to our month to month, 3, 6 or 12 month subscription, before a full refund can be issued, the gift will also need to be returned to us UNOPENED and in the same condition that we sent it to you.
Any REFUNDS or RETURNS are under full discretion of our GeekGear Support Team who will be happy to help at [email protected] or by contacting us over LIVECHAT Monday to Friday 9:00AM till 5:00PM UK TIME.
Please contact our support team at [email protected] about any issues you are having with the content of your box. Our GeekGear Support Team will be happy to help and find the best solution for any Damaged, Missing or Faulty items that you have received. Please make sure that when you email our support team, that you attach clear pictures of any damaged or faulty items so this issue can be resolved as quickly as possible. Please note that if you are enquiring about your missing box, it can take 3-5 working days within the UK and 2-4 weeks internationally for shipping before you receive your box. Customs internationally may sometimes delay your box for inspection. We can't class a parcel as LOST until 4 weeks have passed.
3 MONTH POLICY:
Please note that if you have not contacted us with a delivery issue or a fault of your order within 3 month after dispatch of your order, you will no longer be eligible to receiving a refund or a replacement. Your first contact with us needs to be within 3 month after dispatch, if a parcel has not arrived or something was damaged in your box. Once 3 month have passed, without contact from the customer, this policy will apply.
SUPPORT CANCELLATION POLICY
GeekGear / GeekyCraftStuff ltd retain all rights to cancel a customers order / subscription if a certain criteria has been met: 1) Customer claims parcel has been lost in transit on several occasions / becomes a regular occurrence. 2) Customer is uncooperative and/or threatening towards a member of the support team. 3) If any kind of fraud or foul play is suspected on the customers account.
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
DELIVERY TIME (GeekGear)
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill all orders on the same day every month. Business day means Monday to Friday. Please note we do not ship on weekends or holidays.
DELIVERY TIME (GeekyCraftStuff)
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill all orders within 1 working day. Business day means Monday to Friday. Please note we do not ship on weekends or holidays.Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped.
If you have any questions about the delivery and shipment or your order, please contact us at [email protected]
We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.
The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail or the Internet.
LIMITING USE, DISCLOSURE AND RETENTION
Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.
Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
SAFEGUARDING CUSTOMER INFORMATION
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorised use, access or disclosure.
We will make information available to you about our policies and practices with respect to the management of your Personal Information.
Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.
HANDLING CUSTOMER COMPLAINTS AND SUGGESTIONS
Grangemouth Business Centre
3 Roseland Hall